Leadership & Management

Who will benefit: Managers, Leaders and Supervisors

Course Outline:

• Personal Development: You will learn time saving techniques to plan and organize properly your own work and activities in order to achieve desired objectives set by the management. Further you will be taught how to identify your core strengths and weaknesses and how to plan for your self improvement training program.

• Effective communication skills: You will learn how to manage information necessary to lead the teams and will learn skills on how to communicate effectively including skills on organizing, managing and leading team’s briefing sessions.

• Improving team performance: You will learn methods to develop short term and long-term work plans, manage the team to implement the plan and monitor the performance in order to provide feedback that will improve the performance of the team you lead.

• Organizing resources: You will learn how to manage team’s resources including ways to effectively use such resources to produce desirable and tangible results.

• Human relations skills at workplaces: You will be trained on human relations skills that will enable you to know how to go along with your management, investors, workmates, clients and other stakeholders.

• Superior customer service: Participants will learn skills in excellent customer service that will enable them deliver superior customer service that is over and above the expectations of the customer