Developing your Management Skills

Who Will Benefit

Middle managers who manage staff through other leaders, either first-line managers, supervisors or team leaders.

Objectives

Meet the needs of the business and their staff. Develop strategy and implement changes. Develop their direct reports. Enhance leadership skills. Resolve business process problems effectively.

Course Outline

• The Middle Manager Role: the strategy, business change and management skills link; the reason to change; managing change; taking the initiative; planning to make things happen.

• Implementing Change: the link between vision and strategy and the implementation of changes; need for a change process; creativity and innovation.

• Self-Appraisal: management questionnaire to identify strengths and weaknesses; action plans developed; earning respect.

• Communication: impact; developing confidence; team briefing; interpersonal techniques.

• Motivation and Leadership: the role of the manager; motivation from personal goals; communication; group motivation; leadership style; accountability and authority; the difference between management and leadership; attributes of a leader.

• Working with Groups: group objectives; a clear understanding of working standards; the size of working groups; building teamwork; the encouragement of new ideas; group consultation.

• Problem Solving: types of problems; planning and the principal stages of the process; problem analysis.

• Performance Management: communicating your vision; planning and target setting; team performance.

• Staff Development: coaching techniques; effective delegation; counselling staff; identifying training needs.

• Delegation: the meaning and advantages of delegation; identifying activities to be delegated; selecting appropriate staff; barriers to effective delegation; where does empowerment sit?

• Management Forum: individual difficulties discussed and action agreed.
  Action Plan: participants plan and discuss what they will do on return to work.